These kind of tools have high impact on the provision of public services, gaining weight against other trends in digitalization technologies.
The digital transformation is being noticed widely in the public sector, with the electronic administration making its way into different levels of services to citizens. In Europe, for example, two thirds of these functionalities are already offered electronically, and in Spain the percentage of digitalization is between 50 and 75% of services.
In the step to this scenario there will be tools that have a greater weight than others:
‘big data‘, artificial intelligence, digital reality, cybersecurity and ‘blockchain‘ . This is indicated by the Public Innovation report : the disruptive technologies that will transform the Administrations of the Minsait company. According to this document, the improvement in the provision of public administration services is driven, by the innovation side, by the attributes of these five tools.
Thus, thanks to the use of ‘big data’ and analytics, historical data can be studied to identify patterns and trends , even anticipating future problems. This makes it possible to define the appropriate public policies in different fields, such as water resources management in restricted areas, detect potential adverse health situations or fight crime, by establishing the areas and times with the highest risk of danger. Even with the use of prescriptive analytics , consequences can be predicted and the channels established to avoid them, such as adapting dependency care policies to avoid problems in the elderly, or empowering the training in the skills that will be most needed.
The artificial intelligence , with the ‘machine learning’, conversational platforms and recognition systems as some of its most used branches will allow expediting the work of those involved in this field, automating routine tasks and improving citizen services. Others, such as artificial vision or drones, can help improve infrastructure maintenance or preventive tasks.
Also read: What does it mean by Data Science?
The use of augmented, virtual and mixed reality has an important scope of application in tourism , as it provides a series of added experiences, such as the recreation of historical spaces, or facilitates existing ones. It can also be used in tasks as diverse as risk reduction, improvement of the conditions of people with reduced mobility or other conditions or in training.
In terms of cybersecurity , public administrations require comprehensive security solutions that protect key information, such as the fingerprint or citizens’ data. In addition, professionals in these services should be required to have specific training on the subject, and they must promote people’s awareness of privacy and security. On the protection mechanisms that are booming, the report highlights the role of biometrics , which gains positions when establishing itself as the method of identification with greater adoption thanks to the guarantees it offers in the identification of specific individuals. This tool can be useful, for example, in border control or public aid.
The blockchain is positioned as a technologies of interest when it comes to improving transparency, security and citizen participation, as well as reducing costs. Among the uses that are recognized, its application in real estate control or in Property Registry operations.