For families and friends of incarcerated individuals, communication is not just a convenience—it’s a critical lifeline. Among the various technologies enabling such communication, Securus video visitation stands out as a widely used option within correctional facilities across the United States. A common question among users is: Can you do a Securus video visit on an iPhone? The answer is yes, but there are important considerations and requirements to ensure a smooth and successful experience.
Securus Video Visitation on iPhone: The Basics
Securus Technologies has developed tools to make remote video visitation accessible via different platforms, including iOS devices such as the iPhone. This allows users to conduct face-to-face video visits with their incarcerated loved ones from the comfort of their homes or anywhere with internet access.
To use Securus video visitation on an iPhone, users must meet several prerequisites and follow specific steps to complete the process effectively. Below is an overview of what is required.
System Requirements
- An iPhone running a relatively recent version of iOS (iOS 11 or higher is typically recommended).
- A stable internet connection, preferably Wi-Fi, for clear video and audio quality.
- The official Securus Mobile app, available for free in the Apple App Store.
- An active Securus account with verified user information.
Steps to Set Up a Securus Video Visit on iPhone
Once the necessary system requirements are met, the following steps should help you prepare and conduct your video visit smoothly:
- Download and install the Securus Mobile app from the App Store.
- Launch the app and log in using your Securus credentials. If you don’t have an account, you can register through the app or on the Securus website.
- Navigate to the “Schedule a Visit” option. Depending on facility rules, you may be able to book an on-demand or scheduled video visit.
- Select the correct facility and the incarcerated individual you wish to visit.
- Choose your desired visitation time slot, if scheduling in advance.
- Pre-pay for the visit if payment is required. Costs vary depending on the facility’s policies.
- At the time of your scheduled visit, launch the Securus Mobile app again and join the visit from the appointment screen.
Important Considerations
While the process seems straightforward, there are essential details every user should pay attention to:
- Facility Participation: Not all correctional facilities support Securus video visitation, or they may support only in-person visits or visits through other providers. Always check with the facility in question before scheduling a visit.
- User Identity Verification: For security reasons, users often need to verify their identity through the app. This may include uploading a photo ID and providing other personal details.
- Visit Restrictions: Facilities may impose restrictions on the number and duration of visits. These rules vary significantly based on institution and inmate classification.
Troubleshooting Common Issues
Despite best efforts, users occasionally experience technical difficulties. Here are a few common issues and how to address them:
- Poor Video Quality or Lag: Make sure you’re on a stable Wi-Fi network, close background applications to free up processing power, and ensure other devices aren’t consuming excessive bandwidth.
- App Crashes or Freezes: Ensure the Securus app is updated to the latest version. Also, confirm that your iOS software is current.
- Cannot Join Visit: Verify the scheduled time, and ensure you’re logged in a few minutes in advance. If the visit doesn’t appear, try restarting the app or device.
The Value of Mobile Visitation
Being able to connect with a loved one from an iPhone is more than just a technical achievement—it represents meaningful access in a difficult time. Many family members live far from correctional facilities or face mobility challenges that make in-person visitation unrealistic. The ability to use a mobile device, especially something as widely available as an iPhone, opens new doors to preserving family bonds and emotional support systems.
That said, it’s essential to follow all facility-specific guidelines and ensure proper setup to avoid interruptions or denied access. Securus takes security and compliance seriously, and users who follow the platform’s rules generally benefit from a seamless experience.
Conclusion
In summary, yes, you can absolutely do a Securus video visit on your iPhone. With the right preparation—downloading the official app, ensuring a stable internet connection, and following facility-specific instructions—you can maintain strong, visual communication with incarcerated loved ones. This technological advancement plays a crucial role in supporting mental health, family unity, and rehabilitation outcomes.
